Hifive5 takes the protection of your personal data seriously. This document clearly explains how we collect, use, store, and safeguard your information as a player on our platform.
Six core privacy protection principles we apply for every hifive5 player.
All data transmitted between your device and hifive5 servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
Your personal data is stored on secure servers with strict access controls. Only authorised personnel may access this information for service purposes.
You have the right to access, correct, or request deletion of your personal data at any time. hifive5 provides a clear and straightforward process for managing your data rights.
Hifive5 has never and will never sell your personal data to third parties for marketing purposes. Your data is used solely to improve our services and your experience on the platform.
Hifive5 uses cookies to improve user experience. Our Cookie Policy details the types of cookies used and how you can manage your cookie settings.
Hifive5's Privacy Policy is designed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
Hifive5 collects your personal data through various means as you interact with our platform. This data collection is necessary to provide you with a secure, personalised, and high-quality experience as a player.
Data is collected through the following methods:
Data Minimisation Principle: hifive5 only collects data that is strictly necessary for the stated purposes. We do not collect data beyond what is required to deliver our services.
Below are the types of personal data collected by hifive5 and the purposes for collection:
| Data Category | Information Type | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, identification card number | Account Verification & KYC |
| Contact | Email address, phone number | Account Security & Communications |
| Financial | Bank account details, transaction records | Payment Processing |
| Technical | IP address, device type, web browser | Security & fraud detection |
| Usage | Gaming history, platform usage habits | Service Improvement & User Experience |
| Communications | Support chat records, emails | Customer Support & Complaint Resolution |
Personal data collected by hifive5 is used for the following purposes:
hifive5 Guarantees: Your data will not be used for third-party marketing purposes without your explicit consent. You may withdraw marketing consent at any time through your account settings.
Hifive5 does not sell, rent, or disclose your personal data to third parties for commercial marketing purposes. However, in the following limited situations, data may be shared:
All third parties that receive your data are required to comply with data protection standards equivalent to or stricter than those applied by hifive5.
Please Note: If hifive5 is involved in a merger, acquisition or asset sale, users' personal data may be transferred to the new entity — and you will be notified before your data becomes subject to a different privacy policy.
Hifive5 implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
While we take all reasonable precautions, no data transmission or storage system can be guaranteed 100% secure. In the event of a data breach affecting your rights, hifive5 will notify you within the timeframe required by law.
Hifive5 uses cookies and similar tracking technologies to enhance your experience on the platform. Several categories of cookies are in use:
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of some parts of the hifive5 platform.
As a hifive5 user, you have the following rights regarding your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data.
You may request deletion of your personal data under certain circumstances, subject to legal obligations.
You have the right to object to the processing of your data for specific purposes, including direct marketing.
You may request your data in a machine-readable format for transfer to another service.
In certain circumstances, you may request a temporary restriction on the processing of your data while an issue is being resolved.
How to Submit a Request: To submit any request related to your data rights, please contact the hifive5 support team via live chat in the app. We will process your request within 30 business days.
Hifive5 retains your personal data only for as long as needed to fulfill the purpose of collection or as required by law. In general:
Upon expiry of the retention period, data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.
Hifive5 services are strictly for individuals aged 18 and above. hifive5 does not knowingly collect personal data from minors.
If we determine that personal data of a minor has been collected without appropriate age verification, that data will be deleted immediately and the account in question will be closed. If you believe we have inadvertently collected personal data of a minor, please contact our support team immediately.
Hifive5 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, technology, or legal requirements.
Any material amendments will be communicated to you via an in-app notification on hifive5 or your registered email at least 14 days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the revised policy.
Periodic Review: We recommend reviewing this Privacy Policy page periodically. The date of the last update is always displayed at the top of this page.
If you have any questions, concerns or requests regarding this Privacy Policy or how hifive5 handles your personal data, our team is ready to assist through the following channels:
For privacy complaints that cannot be resolved internally, you have the right to escalate your complaint to the Department of Personal Data Protection Malaysia or the relevant regulatory authority.
All privacy enquiries will be handled in strict confidence and processed within a reasonable timeframe in accordance with our legal obligations. hifive5 is committed to responding to every legitimate request regarding your personal data with transparency and professionalism.